Write to dear@cozyjournal.app and you get me, Alberto Gallego. There's no ticket queue and no support desk in front of it, because there's no one else here: I make Cozy on my own and I answer the email myself, usually within a day or two.
What to write about
- Something is broken. Tell me what you did and what happened instead. Your app version and operating system help, and your entries never have to leave your computer for me to work out a bug. Report a bug.
- You want Cozy to do something it doesn't. Ideas are welcome, including the ones I'll say no to. Send an idea.
- Your license key. Lost keys come back by email from the key recovery page without waiting for me. Anything else about a purchase, a renewal or a refund, write to me.
- The price is out of reach where you live. Say which country you're in and I'll send a code. Students and teachers can verify a school email and get one back straight away.
- Press, reviews and podcasts. Ask for whatever you need, screenshots, a license to try, or answers about how Cozy is built. Get in touch.
- Privacy and your data. Cozy stores nothing about you, so most requests have a short answer, but ask anyway and read the privacy policy for the long one.
The company
Cozy is made by Cantimplora Studio LLC, a Wyoming limited liability company. That's the name on your invoice; behind it, it's still one person.
- Email: dear@cozyjournal.app
- Registered address: 30 N Gould St, Suite R, Sheridan, Wyoming 82801, USA
- Website: cozyjournal.app
It's a registered agent's address, not an office you can visit, there is no office. Post sent there reaches me, but email is far faster.
Before you write
The documentation covers installing Cozy, activating a license, where your files live, and syncing between computers. The FAQ answers the questions that come up most. If neither has it, that's a gap in what I've written, and I'd like to hear about it.
For agents
If you're software rather than a person: the facts about Cozy, version, price, platforms, releases, are published as JSON at /api/v1/index.json, described by an OpenAPI spec, and summarized for language models in llms.txt. Read those instead of emailing; the inbox is for humans.